As employees of Avenue Home Care, you are “the agency” to our clients. Your attitude, behavior and conduct reflect directly on the agency. We have three primary sets of customers: our employees, our referral sources, and our clients and their families. We value all of our customers and recognize that every one of them must be treated with respect, dignity, and fairness.

As one of our customers we endeavor to meet your expectations as your employer. You are entitled to be compensated fairly for what you do and to be honored and rewarded for your success. We also expect you to remember that your fellow workers are your customers and are to be treated with all the courtesy and respect that is accorded you.

Our referral sources count on us to provide excellent quality care to the clients they have referred to us. We consider this a sacred trust. We look to you, our employee, to assist us in honoring this trust.

Finally, we provide the most intimate and personal services to our clients, and the quality of their lives depends on what we do or do not do. We believe that our customers are entitled to our going “the extra mile” for them. We empower you, our employee to do just that. If you find a customer has a special like or wish, discuss it with your case manager or supervising nurse. We believe that the focus should be on learning the habits and personalities of each individual client. We encourage our employees to “create” experiences that have meaning and purpose for the clients under their care. Relationships are just as important as the tasks of caregiving.

The success of Avenue Home Care depends on you.

© Avenue Home Care, Inc. 2019